As mentioned earlier, e-government portals are becoming a daily necessity for the citizens. They are considered a crucial aspect of good governance. However, e-government is a field where practical recommendations are considered important features for its prosperity (Assar, Boughzala, & Isckia, 2011). Hence, agencies should benefit from the worldwide experience and best practices when building e-government portals. E-government maturity models can be used for this purpose, that is; they can help agencies identify their portals’ maturity and provide best practices and recommendations to implement to move to higher stages of maturity.
In order to build the new maturity model, we have conducted previous research studies as the following: 1) build a best practice model for e-government portals, 2) analyze the existing maturity models in the literature. An overview of these two studies in presented below.