A Measurement-Based E-Government Portals' Maturity Model

A Measurement-Based E-Government Portals' Maturity Model

Abdoullah Fath-Allah (ENSIAS, Mohammed V University, Morocco), Laila Cheikhi (ENSIAS, Mohammed V University, Morocco), Rafa E. Al-Qutaish (ETS, University of Québec, Canada) and Ali Idri (ENSIAS, Mohammed V University, Morocco)
DOI: 10.4018/978-1-4666-9908-3.ch008
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Abstract

E-government portals are playing an important role in facilitating the citizens' life. The e-government services can be executed by citizens without any time and location constraints, which results in great benefits for them. Therefore, governments should pay a special attention when designing, developing and maintaining their e-government portals. In order to achieve this, they need to follow worldwide e-government portals' best practices that would contribute in the enhancement of the portals' quality. Moreover, such best practices can be used to benchmark or rank the portals by measuring the presence of those best practices. This issue is addressed in this chapter by proposing a measurement based e-government portals' maturity model to help governments identify their portals' maturity stage and also provide guidelines and recommendations to move to an upper stage of maturity.
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Background

As mentioned earlier, e-government portals are becoming a daily necessity for the citizens. They are considered a crucial aspect of good governance. However, e-government is a field where practical recommendations are considered important features for its prosperity (Assar, Boughzala, & Isckia, 2011). Hence, agencies should benefit from the worldwide experience and best practices when building e-government portals. E-government maturity models can be used for this purpose, that is; they can help agencies identify their portals’ maturity and provide best practices and recommendations to implement to move to higher stages of maturity.

In order to build the new maturity model, we have conducted previous research studies as the following: 1) build a best practice model for e-government portals, 2) analyze the existing maturity models in the literature. An overview of these two studies in presented below.

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