A Research on the Use of Cloud Computing Technology in Local Governments in Turkey

Abstract

Today, with the rapid progress of digitalization, cloud computing technology is widely used by both the public and private sectors due to the advantages it offers and the potential it has. In addition to governments, it is of critical importance for local governments that provide direct services to citizens to closely follow these technological developments and make their service delivery processes more efficient. In this study, firstly, the conceptual framework of cloud computing technology is drawn; its basic components and the service models it offers are detailed. Then, the applications of cloud computing technology in local governments are discussed worldwide and in the context of Turkey, and successful application examples and encountered difficulties are examined comprehensively. Following this theoretical basis, various public policy recommendations are made so that local governments in Turkey can benefit more effectively from cloud computing technologies and implement this technology in a way that increases operational efficiency.