MLA
Peng, Minjing, et al. "An E-Commerce Customer Service Robot Based on Intention Recognition Model." Mobile Commerce: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2018, pp. 328-339. https://doi.org/10.4018/978-1-5225-2599-8.ch017
APA
Peng, M., Qin, Y., Tang, C., & Deng, X. (2018). An E-Commerce Customer Service Robot Based on Intention Recognition Model. In I. Management Association (Ed.), Mobile Commerce: Concepts, Methodologies, Tools, and Applications (pp. 328-339). IGI Global. https://doi.org/10.4018/978-1-5225-2599-8.ch017
Chicago
Peng, Minjing, et al. "An E-Commerce Customer Service Robot Based on Intention Recognition Model." In Mobile Commerce: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 328-339. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-2599-8.ch017
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