An Overview of the Use of Gamification on Enterprises to Motivate Human Resources

An Overview of the Use of Gamification on Enterprises to Motivate Human Resources

Igor Fernandes (University of Minho, Portugal), Pedro Branco (University of Minho, Portugal) and Carlos Filipe Portela (University of Minho, Portugal)
DOI: 10.4018/978-1-7998-8089-9.ch002
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Abstract

Organizations are concerned about how they can increase the motivation and engagement of their employees. Gamification arises in this context as an opportunity to address this issue. Thus, gamification has attracted greater attention from companies. The idea of using game elements to solve problems in their processes is starting to be seen as a solution. This study aims to analyse the gamification concept and its benefits and explain how it can be applied in human resources management. This mechanism can help companies to solve employee motivation and engagement problems in different areas of human resources. This chapter analysed eight studies in the areas of recruitment, training, team building, and administrative processes. So a SWOT analysis able to help understand the different models of gamification applied in human resources, its objectives, and its ability to create advantages for companies and their employees was constructed.
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Background

This section presents the main topics of this chapter with a focus on gamification and human resources management and their relationship.

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