MLA
Wang, Yi-Shun, and Tzung-I Tang. "Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments." Advanced Topics in End User Computing, Volume 3, edited by Mo Adam Mahmood, IGI Global, 2004, pp. 16-35. https://doi.org/10.4018/978-1-59140-257-2.ch002
APA
Wang, Y. & Tang, T. (2004). Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments. In M. Mahmood (Ed.), Advanced Topics in End User Computing, Volume 3 (pp. 16-35). IGI Global. https://doi.org/10.4018/978-1-59140-257-2.ch002
Chicago
Wang, Yi-Shun, and Tzung-I Tang. "Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments." In Advanced Topics in End User Computing, Volume 3, edited by Mo Adam Mahmood, 16-35. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-257-2.ch002
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