MLA
Wang, Yi-Shun, and Tzung-I Tang. "Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments." Advanced Topics in End User Computing, Volume 3, edited by Mo Adam Mahmood, IGI Global Scientific Publishing, 2004, pp. 16-35. https://doi.org/10.4018/978-1-59140-257-2.ch002
APA
Wang, Y. & Tang, T. (2004). Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments. In M. Mahmood (Ed.), Advanced Topics in End User Computing, Volume 3 (pp. 16-35). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-59140-257-2.ch002
Chicago
Wang, Yi-Shun, and Tzung-I Tang. "Assessing Customer Perceptions of Web Site Service Quality in Digital Marketing Environments." In Advanced Topics in End User Computing, Volume 3, edited by Mo Adam Mahmood, 16-35. Hershey, PA: IGI Global Scientific Publishing, 2004. https://doi.org/10.4018/978-1-59140-257-2.ch002
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