An Attributional Analysis of the Rejection of Information Technology

Abstract

The major relationships depicted by attributional models of the process by which individuals accept or reject new information technologies were tested with path analyses in a field setting. The results confirmed that attributions regarding ability were directly related to efficacy expectations, whereas attributions regarding task difficulty and effort were related to outcome expectations. The results further confirmed that both efficacy and outcome expectations were directly related to outcomes including both job performance and end-user satisfaction. In addition, the research showed how attributions affected outcome measures indirectly through expectations.