Bringing the Shine Back: Does Quality Implementation Lead to Organizational Turnaround?

Bringing the Shine Back: Does Quality Implementation Lead to Organizational Turnaround?

Virender Singh (University of Delhi, India)
Copyright: © 2018 |Pages: 22
DOI: 10.4018/978-1-5225-5288-8.ch014

Abstract

This case traces the quality movement throughout NIIT that was supported by Phil Crosby Associates, one of the leading quality companies at the time. Along with this, a personal quality initiative (PQI) was also unleashed throughout the company to ensure that not only the organizational processes improved but individuals' performances also improved. PQI was propounded by Harry V. Roberts, professor at the Graduate School of Business, Chicago University and also the author of the book, Quality is Personal. All these initiatives not only helped NIIT reduce its price of nonconformance (PONC), which is the price a company pays for not doing things right the first time, but also helped create and establish system and processes to sustain the organization through its journey of more than 35 years.
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Organization Background

NIIT is a leading Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The company which was set up in 1981, to help the nascent IT industry overcome its human resource challenges, has today grown to be amongst world’s leading talent development companies offering learning solutions to Individuals, Enterprises and Institutions across 40 countries. Leading IT journal Dataquest has conferred upon NIIT the ‘Top IT Training Company’ award successively for the past 20 years, since the inception of this category.

NIIT’s training solutions in IT, Banking, Finance and Insurance, Knowledge Process Outsourcing (KPO), Business Process Management (BPM), Executive Management Education, Vocational Skills, School Learning Solutions and Communication and Professional Life Skills has impacted over 35 million learners since inception. NIIT’s expertise in learning content development, training delivery and education process management make it the most preferred training partner, worldwide.

Research-based Innovation, a key driver at NIIT, has enabled the organization to develop programs and curricula that use cutting-edge instructional design methodologies and training delivery.

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