MLA
Singh, Shanu, et al. "Chatbots in Banking: Transforming Customer Interaction and Service Efficiency Through AI." Cultural Sensitivity, Cross-Border Logistics, and E-Commerce in Global Marketing, edited by Theodore Tarnanidis and Maro Vlachopoulou, IGI Global Scientific Publishing, 2025, pp. 375-396. https://doi.org/10.4018/979-8-3373-0528-8.ch018
APA
Singh, S., Sharma, B., & Awasthi, Y. (2025). Chatbots in Banking: Transforming Customer Interaction and Service Efficiency Through AI. In T. Tarnanidis & M. Vlachopoulou (Eds.), Cultural Sensitivity, Cross-Border Logistics, and E-Commerce in Global Marketing (pp. 375-396). IGI Global Scientific Publishing. https://doi.org/10.4018/979-8-3373-0528-8.ch018
Chicago
Singh, Shanu, Bhavna Sharma, and Yashmita Awasthi. "Chatbots in Banking: Transforming Customer Interaction and Service Efficiency Through AI." In Cultural Sensitivity, Cross-Border Logistics, and E-Commerce in Global Marketing, edited by Theodore Tarnanidis and Maro Vlachopoulou, 375-396. Hershey, PA: IGI Global Scientific Publishing, 2025. https://doi.org/10.4018/979-8-3373-0528-8.ch018
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