MLA
Hong, Ji-Young, and Wei-Na Lee. "Consumer Complaint Behavior in the Online Environment." End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, IGI Global, 2008, pp. 1607-1619. https://doi.org/10.4018/978-1-59904-945-8.ch110
APA
Hong, J. & Lee, W. (2008). Consumer Complaint Behavior in the Online Environment. In S. Clarke (Ed.), End-User Computing: Concepts, Methodologies, Tools, and Applications (pp. 1607-1619). IGI Global. https://doi.org/10.4018/978-1-59904-945-8.ch110
Chicago
Hong, Ji-Young, and Wei-Na Lee. "Consumer Complaint Behavior in the Online Environment." In End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, 1607-1619. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-945-8.ch110
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