Consumer culture theory helps us take note of the cultural forces and dynamics in which technology consumption is entangled. It enables us to articulate the cultural processes (e.g., ideological, mythic, ritualistic) through which cultural meanings become granted to or denied to technological innovations, thus shaping the value of technologies as cultural resources sustaining consumer identities. In its urge to shed light on these aspects, CCT tends to reinforce the gaps and asymmetries between the “socio-cultural” and the “techno-material,” leaving plenty of room for further study. The authors outline the strengths and limitations of CCT to offer several tentative suggestions as to how ANT and CCT might draw on each other to enrich the understanding of technology consumption.
TopIntroduction1
Hundreds of journalists and industry professionals, gathered in a Las Vegas hall for the world's biggest gadget expo, watched Bay take his position in front of a 105-in screen with bright, hyper-sharp images. Who better than the director of the Transformers franchise to convince us of the transformative power of a television designed to wow consumers and help safeguard Samsung's future? (Carroll, 2014)
As it turns out, Michael Bay was likely not the best choice. The presentation took a dramatic downturn when a less conspicuous “TV technology”, the teleprompter, malfunctioned and the renowned movie director lost his plot and anxiously fled off stage to the surprise of the audience. We invoke this anecdote as a metaphor for the challenges faced by scholars who seek to pursue technological innovation across the boundaries that tend to separate cultural and technical production, or cultural and technological innovation. Just as Bay, a prominent cultural innovator, momentarily (but devastatingly!) lost connection to technology, so too do scholars run the risk of “losing the plot” when pursuing entanglements of technology and culture.
Our interests and, consequently, the theories we draw upon primarily deal with questions of technology consumption. More specifically, we introduce what has recently been labeled as Consumer culture theory (CCT) – a theoretical stream that addresses “the dynamic relationship between consumer actions, the marketplace, and cultural meaning” (Arnould & Thompson, 2005, p. 868). Rather than being taken as a unified theory, CCT is better seen as theoretics and/or a community of consumer culture theorists (Arnould & Thompson, 2007; Penaloza et al., 2009) sharing an interest in the socio-cultural exploration of consumption (Arnould & Thompson, 2005).
To make CCT more accessible to scholars less familiar with the “vernacular” of cultural consumer research and to facilitate a more holistic understanding of this research tradition, we first briefly outline where CCT comes from, historically and institutionally. This initial step helps us delineate the fundamental conception of “culture” in CCT and the ways in which it departs from conventional theorizing of culture in business studies. Finally, we narrow the debate to CCT work on technological consumption and consider the much-needed opportunities for cross-fertilization between CCT and ANT studies of technological innovation. We conclude our tentative treatise with a call to action furnished with several ideas for “smuggling concepts and data across a well-guarded border” between technology and culture (McCracken, 1988, p. xiii).