MLA
Khumalo, Shuti Steph. "Cost of Poor Quality Management on Organizational Performance in Educational Settings." Cases on Quality Initiatives for Organizational Longevity, edited by Archana Krishnan, IGI Global, 2018, pp. 297-323. https://doi.org/10.4018/978-1-5225-5288-8.ch012
APA
Khumalo, S. S. (2018). Cost of Poor Quality Management on Organizational Performance in Educational Settings. In A. Krishnan (Ed.), Cases on Quality Initiatives for Organizational Longevity (pp. 297-323). IGI Global. https://doi.org/10.4018/978-1-5225-5288-8.ch012
Chicago
Khumalo, Shuti Steph. "Cost of Poor Quality Management on Organizational Performance in Educational Settings." In Cases on Quality Initiatives for Organizational Longevity, edited by Archana Krishnan, 297-323. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-5288-8.ch012
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