Abstract
With the rapid development of technology, we are exposed to the ease and challenges of the digital age in all aspects. Technological revolutions are leading to rapid transformations in the global system. These developments can also bring crises. Therefore, it is necessary to be prepared for crises in the digital transformation. Anticipating and taking precautions for crises is one of the most important issues in the digital age. Effective tools are needed to rapidly and effectively solve crises through digital processes. This study will address the management of crises in the digital world and convey important notes to the reader on topics such as management, crisis, leadership, digitalization, and the digital age. The study will conclude with recommendations for solving crises in the digital field.
Top1. Crisis And Its Elements
Crisis is defined as events that suddenly arise, threaten the existence of the organization, and affect its performance and operation (Karaköse, 2007). The definition of crisis has been described differently by many people. Generally, crisis is expressed as a sudden downturn, crisis, danger, absence, lack, and major problems.
In crisis management, there is a need for strategic planning to control unexpected events and turn their negative effects into positive ones (Thompson & Louie, 2006).
The crisis management process is a process that involves implementing and evaluating appropriate solutions and responses to possible problems and dangers in order to cope with the crisis and take necessary measures. The process, which occurs with the receipt of crisis signals, consists of the following stages. Firstly, it includes receiving crisis signals, preparation and protection, containment, return to normalcy, learning and evaluation stages. During a crisis, the order is temporarily disrupted. Therefore, leadership and managerial skills such as communication are important during these times. Crisis should not always be perceived as negative, but can also be evaluated as the beginning of change. Crisis management is a systematic set of activities. Planned and rational action should be taken to eliminate the crisis (Aksu, 2009).
Conflict, which is defined as any obstacle or negative relationship encountered or witnessed personally in daily life, has become a subject of study for many social science disciplines since the past (Ertekin, 1993).
Conflict is a situation of opposition that occurs when individuals who create effectiveness within an institution or individuals in a department cannot find what they hoped for or take advantage of a potential benefit. Organizational conflict is events that arise from the collaboration of individuals or employees in a department, leading to the termination of activities or effects, or causing current problems (Öztürk, 1992).
The characteristics of a crisis arising from internal or external factors in corporate structures are as follows (Göztaş, 1997):
Key Terms in this Chapter
Digital Age: It is the historical period formed by the widespread advancement of digital technologies, including computers and the internet.
Crisis: Sudden deterioration, depression, danger, absence, absence are expressed as major problems.
Crisis Management: It is defined as reacting to potential problems when they occur, rather than taking steps to detect them in advance, prevent them, or limit their consequences.
Leadership: It is the process of directing and managing a group or organization.