MLA
Gregório, Tânia Isabel, and Pedro Isaías. "CRM 2.0 and Mobile CRM: A Framework Proposal and Study in European Recruitment Agencies." Research Anthology on Recent Trends, Tools, and Implications of Computer Programming, edited by Information Resources Management Association, IGI Global, 2021, pp. 505-525. https://doi.org/10.4018/978-1-7998-3016-0.ch022
APA
Gregório, T. I. & Isaías, P. (2021). CRM 2.0 and Mobile CRM: A Framework Proposal and Study in European Recruitment Agencies. In I. Management Association (Ed.), Research Anthology on Recent Trends, Tools, and Implications of Computer Programming (pp. 505-525). IGI Global. https://doi.org/10.4018/978-1-7998-3016-0.ch022
Chicago
Gregório, Tânia Isabel, and Pedro Isaías. "CRM 2.0 and Mobile CRM: A Framework Proposal and Study in European Recruitment Agencies." In Research Anthology on Recent Trends, Tools, and Implications of Computer Programming, edited by Information Resources Management Association, 505-525. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-3016-0.ch022
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