MLA
Al Mehairbi, Rawdha Khamis and Yoosuf Cader. "Customer Service in an Emerging Market (UAE)." Customer-Centric Knowledge Management: Concepts and Applications. IGI Global, 2012. 189-201. Web. 26 Apr. 2018. doi:10.4018/978-1-61350-089-7.ch011
APA
Al Mehairbi, R. K., & Cader, Y. (2012). Customer Service in an Emerging Market (UAE). In M. Al-Shammari (Ed.), Customer-Centric Knowledge Management: Concepts and Applications (pp. 189-201). Hershey, PA: IGI Global. doi:10.4018/978-1-61350-089-7.ch011
Chicago
Al Mehairbi, Rawdha Khamis and Yoosuf Cader. "Customer Service in an Emerging Market (UAE)." In Customer-Centric Knowledge Management: Concepts and Applications, ed. Minwir Al-Shammari, 189-201 (2012), accessed April 26, 2018. doi:10.4018/978-1-61350-089-7.ch011
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