Decoding Customer DNA: Beyond the Hype, Embracing the Future of Marketing Intelligence

Decoding Customer DNA: Beyond the Hype, Embracing the Future of Marketing Intelligence

Patcha Bhujanga Rao (Jain University, Bangalore, India), Preethi Inampudi (VET First Grade College, Bangalore, India), R. Parvathi (VET First Grade College, Bangalore, India), L. B. Muralidhar (Jain University, Bangalore, India), and Varanasi Rahul (Jain University, Bangalore, India)
Copyright: © 2025 |Pages: 36
DOI: 10.4018/979-8-3693-3936-7.ch006
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Abstract

Exploring the depths of customer essence - their DNA - holds the key to unlocking profound marketing intelligence and cultivating enduring engagement. This paper delves into the concept of customer DNA, illustrating its transformative potential in shaping tailored marketing strategies and fostering meaningful customer connections. Through meticulous examination of demographics, behaviors, and preferences, businesses can uncover invaluable insights into customer desires and tendencies. Armed with this nuanced understanding, organizations can craft laser-focused marketing campaigns, curate personalized product offerings, and orchestrate exceptional customer journeys. However, navigating the ethical complexities surrounding customer data privacy and security necessitates conscientious data handling practices. This paper provides a comprehensive exploration of unlocking customer DNA, its influential impact on marketing intelligence and customer engagement, and the imperative for ethical considerations in this data-driven landscape.
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