Delivery of Retail Banking Services

Delivery of Retail Banking Services

Mahmood Shah (Cranfield University School of Management, UK) and Steve Clarke (University of Hull Business School, UK)
Copyright: © 2009 |Pages: 9
DOI: 10.4018/978-1-60566-252-7.ch002


The purpose of this chapter is to outline the online revolution which occurred in the banking sector, mainly in the developed world. It will briefly cover the history of banking and how it evolved through the centuries into a service which touches many aspects of our life on a daily basis.

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