Designing Entrepreneurial Ecosystems to Support Resource Management in the Tourism Industry

Designing Entrepreneurial Ecosystems to Support Resource Management in the Tourism Industry

Leah Ryan, Manuel Catena, Pablo Ros, Simon Stephens
DOI: 10.4018/978-1-7998-4318-4.ch013
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Abstract

The primary aim of this chapter is to review the literature on entrepreneurial ecosystems as it relates to the tourism sector. The authors do this in order to develop an understanding of the needs of the human resource management needs of tourism entrepreneurs. The experience of tourism entrepreneurs is documented in the academic literature. Jaafar and Rasoolimanesh report that the tourism industry is an important catalyst for regional economic activity. Therefore, the importance of this sector has caught the attention of policy makers and academics. However, research has identified that the area lacks the presence of effective and evidence-based theory. In this chapter, the authors review the literature on entrepreneurial ecosystems as it relates to the tourism industry. They provide recommendations for customizing entrepreneurial supports and ecosystems to maximize the success of human resource management and human capital development amongst tourism entrepreneurs.
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Introduction

The study of entrepreneurship has grown rapidly over the past two decades. Berglund and Johansson (2007, p. 78) propose that there is some kind of mystification regarding the assumptions that can be attached to entrepreneurship. The result is a wide range of policies which affect virtually every element of the entrepreneurial ecosystem (Hegarty et al., 2020). The intention to start a new venture can be culturally bound. Culture refers to the way activities are typically undertaken and completed in an entrepreneurial ecosystem (Brennan 1992, p. 3), i.e. its modus operandi. It can be argued that the entrepreneurs are influenced by the supports and culture of their entrepreneurial ecosystems. (Bass and Avolio 1993). Entrepreneurial culture focusses on the existence of common values, attitudes; and essential assumptions of what is important (Brown 1995, p. 9). According to Patterson and Spencer (1991, p. 142), it refers to the model of behaviour, beliefs and ideologies that people have about their entrepreneurial ecosystem. Therefore, it is important to understand the relationship between entrepreneurship culture and the design and development of entrepreneurial ecosystems.

The decision to become an entrepreneur can be a deliberate career choice. However, it can also be driven by certain triggering events (Bygrave and Zakarakis, 2014), for example, a change in an individual’s social, family and/or economic circumstances (Littunen, 2000). An entrepreneurial ecosystem can be characterised by many factors such as: regulation, political systems, labour market dynamics, infrastructure and the availability of credit. Sustainable job creation particularly in rural communities requires that we provide an ecosystem that enables entrepreneurs to develop, create, produce and supply innovative new products and services. In addition entrepreneurs will need support to allow them the efficiently and effectively manage the factors of production. Indeed, there is a need to support all types of entrepreneurs throughout their business cycle and in all their activities. Van Gelderen et al., (2008, p. 539) reflect that changes in the political and socio-economic environment have resulted in fewer opportunities for continuous organizational employment. New structures and strategies need to be explored, as entrepreneurs are likely to require assistance in order to develop their: business ideas; grow sales; and manage their factors of production. This is particularly important in areas where the traditional socio-economic environment has been impacted by the development of new industries e.g. the tourism industry, which often replaces traditional local businesses in rural areas across Europe. For example, entrepreneurs in the area of tourism in coastal rural communities must manage the traditional seasonality, inconsistency and instability associated with employment in the industry. Therefore, one of the main factors in progress of any tourism industry component is the development of human capital. Indeed, the appearance of innovative types of contracts such as the discontinuous fixed employment contract have a significant impact on the local labour markets (Simon-Moya et al., 2014; and Yebra-Serrano, 2019). Therefore, this chapter examines the impact that the proliferation of research on entrepreneurial experiences has for the evolution of entrepreneurial ecosystems. The focus is on developing design principles that can help to integrate the literature. The purpose is to help to (re)design existing practices or design new solutions for enhancing government managed/influenced ecosystems with an emphasis on the management of the factors of production, specifically, human resources.

Key Terms in this Chapter

Business Incubation: A location, typically in a publicly funded building in which a there is a process, which supports entrepreneurs and start-up companies by providing access to services, training, mentoring, funding, and networks.

Business Networks: The relatively small group of individuals (n=10) with whom an entrepreneur discusses a range of experiences and activities as they relate to their business. Members are usually drawn from family, friends, peers and consultants. Interactions may be face-to-face or virtual.

Entrepreneurial Education: Teaching/training/mentoring that enables individuals to develop the knowledge, skills and attitudes necessary to run their own business. The education can be formal and occur in during traditional second level and/or higher education provision. Alternatively, the education can form part of publically funded initiatives to support lifelong learning and continuous professional development.

Entrepreneurial Ecosystems: The set of interrelated factors that enable entrepreneurship, such as: policies, interventions, incubation, education, culture, and networks. The ecosystems can develop organically but are typically supported and developed by community and government interventions.

Business Support Agency: A publicly funded agency who provide supports to facilitate business start-ups and development, often within an ecosystem and with a focus on internationalization. Examples include Enterprise Ireland https://enterprise-ireland.com/ AU77: The URL https://enterprise-ireland.com/ has been redirected to http://enterprise-ireland.com/en/. Please verify the URL. and Enisa in Spain https://www.enisa.es/

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