Destination Management Systems Implementation

Destination Management Systems Implementation

João Vaz Estêvão, Maria João Carneiro, Leonor Teixeira
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch356
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Factors Affecting Dms Adoption And Success

Despite its promised benefits, both for destination marketing and for the coordination of destinations’ internal stakeholders, there are but a few success cases in DMS implementation (Alford & Clarke, 2009; Sigala, 2013). According to Buhalis and Spada (2000), most of DMS development initiatives have aborted in their initial stages.

Successful DMS development requires a systematic approach to understand key factors supporting its management and implementation from both business and technical perspectives (Wang, 2008). However, previous research has focused on narrow technological issues and often explains DMS failure based on the poor eReadiness of business suppliers or DMOs (Brown, 2004) or on the digital gap between different types of tourism organizations (Egger & Buhalis, 2008). Due to the scarcity and narrow focus of DMS research on factors that determine their success, and considering that DMS are a form of Inter-Organizational Information Systems (IOIS) (Bédard, Louillet, Verner, & Joly, 2008; Sigala, 2013) - “ICT-based systems that enable companies to share information and conduct businesses across organizational boundaries” (Boonstra & de Vries, 2005: 485) -, literature on IOIS may also offer important insights on potential critical success factors of DMS.

Key Terms in this Chapter

Global Distribution System (GDS): Information systems-based network operated by a company allowing automated transactions between suppliers and intermediaries.

Destination Management Organizations (DMOs): Typically public or public-private entities responsible for the promotion and coordination of tourism destinations’ development.

Supply Chain Management (SCM): Alignment of organization that bring products to the market, demanding the establishment of a network of organizations involved, through linkages, in processes and activities that produce value to the consumer.

Destination Management System (DMS): Official web-based tourism destination systems aimed at supporting the informational, communicational, transactional and relational efforts with potential customers and between destination-based actors.

Tourism E-Mediaries: Online tourism intermediaries who sell virtually the whole range of tourism services of different tourism destinations.

Tourism Destinations: Amalgams of tourism products that should be offered to visitors in a cohesive and integrated fashion within a certain well defined geographical area.

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