Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use?

Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use?

Karine Guiderdoni-Jourdain (The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France) and Ewan Oiry (The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France)
Copyright: © 2011 |Pages: 14
DOI: 10.4018/978-1-60960-587-2.ch715
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Abstract

In organizations, researchers as well as professionals have generally observed insufficient use of computer technologies when compared to their expected outcomes before their implementation (Bowers, 1995). Reiterating in detail Orlikowski’s theoretical propositions, the authors try to impart a clear theoretical status and to identify how transformation of the « artifact » can eventually transform uses. Using a longitudinal case study describing uses of a HR Intranet in an aeronautical firm, the authors want to show that: computer technology conception integrating user’s needs, which scientific literature usually calls « user centered » conception, allows use development. However, data gathered in the interviews allows stating that this kind of conception achieved to develop uses only because it was in a strong interaction with corporate policy.
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Computer Technology Use Literature Review

In the computer technology research field the question of use occupies a paradoxical position. This question seems to have always been at the heart of conceptors preoccupations and still, literature offers few theories allowing to understand and to anticipate development of use in concrete company situations. On this level, Orlikowski’s contribution (2000) is particularly motivating. After presenting it in detail we will continue by developing two areas that she explored less: technology use evolution and the role of the graphic interface (artifact) within this evolution.

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