MLA
Kim, Changsu, et al. "An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives." E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 136-150. https://doi.org/10.4018/978-1-60566-964-9.ch008
APA
Kim, C., Zhao, W., & Yang, K. H. (2010). An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce Trends for Organizational Advancement: New Applications and Methods (pp. 136-150). IGI Global. https://doi.org/10.4018/978-1-60566-964-9.ch008
Chicago
Kim, Changsu, Weihong Zhao, and Kyung Hoon Yang. "An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives." In E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., 136-150. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-964-9.ch008
Export Reference