MLA
Tsalgatidou, Aphrodite, and Mara Nikolaidou. "Re-Engineering and Automation of Business Processes: Criteria for Selecting Supporting Tools." Effective Databases for Text & Document Management, edited by Shirley Becker, IGI Global, 2003, pp. 221-233. https://doi.org/10.4018/978-1-93177-747-6.ch013
APA
Tsalgatidou, A. & Nikolaidou, M. (2003). Re-Engineering and Automation of Business Processes: Criteria for Selecting Supporting Tools. In S. Becker (Ed.), Effective Databases for Text & Document Management (pp. 221-233). IGI Global. https://doi.org/10.4018/978-1-93177-747-6.ch013
Chicago
Tsalgatidou, Aphrodite, and Mara Nikolaidou. "Re-Engineering and Automation of Business Processes: Criteria for Selecting Supporting Tools." In Effective Databases for Text & Document Management, edited by Shirley Becker, 221-233. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-93177-747-6.ch013
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