Evaluation of Employee Readiness for ERP Systems: A Case of Kitale National Polytechnic

Evaluation of Employee Readiness for ERP Systems: A Case of Kitale National Polytechnic

Stella Nafula Khaemba (Masinde Muliro University of Science and Technology, Kenya)
DOI: 10.4018/978-1-5225-7678-5.ch006
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Enterprise resource planning (ERP) systems are increasingly being adopted by many organizations. The cost, time, and effort of the organization need to be reflected in the uptake and use of the system by employees of the organizations in question. ERP system implementation readiness is positively associated with the ERP implementation success. It is therefore important to measure the success of such software in adopting firms which largely influenced by the readiness of the firm for ERPs. Many studies focus on other aspects of readiness leaving out the major players who are employees. This chapter discusses an effort towards extending CREM evaluation model for employee readiness with the aim of highlighting the role of their readiness in the overall success of ERP implementation. Research findings of this study help decision makers of organizations to attain a comprehensive picture about required actions to be accomplished for achieving readiness for implementing an ERP system.
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Several studies identify some of the advantages of ERP systems as common information access supported by a common DBMS, consistent and accurate data, and improved reports. There is reduced or no data and operations redundancy since modules access the same data from the central database and avoid multiple data inputs and update operations. Delivery and cycle time reduction is also realized by minimizing retrieving and reporting delays. Another advantage is cost reduction, Time savings, and improved control by enterprise-wide analysis of organizational decisions, easy adaptability (Kraft, 2001, Ferell, 2003, Matende, 2013, Tchokogué et al. 2005).

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