MLA
Ratnasingam, Pauline. "The Evolution of Online Relationships in Business to Consumer E-Commerce." E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 167-176. https://doi.org/10.4018/978-1-60566-964-9.ch010
APA
Ratnasingam, P. (2010). The Evolution of Online Relationships in Business to Consumer E-Commerce. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce Trends for Organizational Advancement: New Applications and Methods (pp. 167-176). IGI Global. https://doi.org/10.4018/978-1-60566-964-9.ch010
Chicago
Ratnasingam, Pauline. "The Evolution of Online Relationships in Business to Consumer E-Commerce." In E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., 167-176. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-964-9.ch010
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