MLA
Legner, Christine. "The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation." E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 203-224. https://doi.org/10.4018/978-1-60566-964-9.ch012
APA
Legner, C. (2010). The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce Trends for Organizational Advancement: New Applications and Methods (pp. 203-224). IGI Global. https://doi.org/10.4018/978-1-60566-964-9.ch012
Chicago
Legner, Christine. "The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation." In E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., 203-224. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-964-9.ch012
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