MLA
Baida, Ziv, et al. "Finding e-Service Offerings by Computer-Supported Customer Need Reasoning." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1019-1038. https://doi.org/10.4018/978-1-59904-943-4.ch082
APA
Baida, Z., Gordijn, J., Akkermans, H., Saele, H., & Morch, A. Z. (2008). Finding e-Service Offerings by Computer-Supported Customer Need Reasoning. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1019-1038). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch082
Chicago
Baida, Ziv, et al. "Finding e-Service Offerings by Computer-Supported Customer Need Reasoning." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1019-1038. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch082
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