MLA
Lee, Sang M., et al. "Framework for User Perception of Effective E-Tail Web Sites." Utilizing and Managing Commerce and Services Online, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2007, pp. 288-312. https://doi.org/10.4018/978-1-59140-932-8.ch014
APA
Lee, S. M., Katerattanakul, P., & Hong, S. (2007). Framework for User Perception of Effective E-Tail Web Sites. In M. Khosrow-Pour, D.B.A. (Ed.), Utilizing and Managing Commerce and Services Online (pp. 288-312). IGI Global. https://doi.org/10.4018/978-1-59140-932-8.ch014
Chicago
Lee, Sang M., Pairin Katerattanakul, and Soongoo Hong. "Framework for User Perception of Effective E-Tail Web Sites." In Utilizing and Managing Commerce and Services Online, edited by Mehdi Khosrow-Pour, D.B.A., 288-312. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-932-8.ch014
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