Functioning Portal Interfaces to Support Knowledge Enabling

Abstract

Organising information in ways that encourage knowledge sharing turns information management into knowledge management or knowledge facilitation. This chapter investigates the role of portals in achieving this goal. A coordinated approach is required to achieve knowledge advantage (K-Adv) through the sharing of knowledge and diffusion of innovation through the organisation. Organisations, large and small and across industries, are now recognising that unless they take steps to establish the required information and communication technologies (ICT) infrastructure to support people to effectively use knowledge in their business activities, they will not gain the benefits which K-Adv offers.