MLA
Lawson-Body, Assion, et al. "E-Government Service Delivery Performance: An Adaptation of the Balanced Scorecard to the Public Sector." E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 283-300. https://doi.org/10.4018/978-1-60566-964-9.ch016
APA
Lawson-Body, A., Keengwe, J., Mukankusi, L., Illia, A., & Miller, G. (2010). E-Government Service Delivery Performance: An Adaptation of the Balanced Scorecard to the Public Sector. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce Trends for Organizational Advancement: New Applications and Methods (pp. 283-300). IGI Global. https://doi.org/10.4018/978-1-60566-964-9.ch016
Chicago
Lawson-Body, Assion, et al. "E-Government Service Delivery Performance: An Adaptation of the Balanced Scorecard to the Public Sector." In E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., 283-300. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-964-9.ch016
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