Green Marketing Initiatives and Sustainable Issues in Hotel Industry

Green Marketing Initiatives and Sustainable Issues in Hotel Industry

Neeti Kasliwal, Srishti Agarwal
DOI: 10.4018/978-1-5225-0143-5.ch011
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With the fast degradation of the environment and changing lifestyle of the consumers, the companies have started moving towards the concept of green marketing. Although green marketing has been able to address concerns of green consumers but as anticipated has not shown much expected results from companies as well as from mainstream consumers' acceptance level. This chapter is an attempt to draw attention towards sustainable issues in hotel industry, what are the opportunities' and challenges' the hotels are facing with respect to green initiatives and how successful the present companies are in incorporating the green practices. The authors conclude the chapter giving the focus on future research directions in green marketing and green practices to be followed by hotel industry.
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Green Marketing concept is emerged in the late 1980s. The term describes an organization’s efforts at designing, promoting, pricing and distributing products that will not harm the environment. It has been defined as the management process that is responsible for identifying, anticipating and satisfying the requirements of customers and society in a profitable and sustainable way (Chan E.S.W 2013). Green marketing means the marketing of products and services which are environment friendly. The green marketing has originated under three phases according to Peattie (2001), first phase was termed as “Ecological” green marketing, and during this period all marketing activities were concerned to help environment problems and provide remedies for environmental problems. Second phase was “Environmental” green marketing and the focus shifted on clean technology that involved designing of innovative new products, which take care of pollution and waste issues. Third phase was “Sustainable” green marketing. It came into prominence in the late 1990s and early 2000. The concept is not restricted to only products but also services. The emergence of green hotels has taken a prominent step and has become major issue in today’s scenario because of the increasing concern of environment in the eyes of consumers.

Key Terms in this Chapter

Green Hotels: Those hotels which perform environment friendly operations.

Green Products: Those products which are environment friendly.

Green Services: Those services which are environment friendly.

Green Consumers: Those consumers who are concern towards the environment and buy the green products which are eco-friendly.

Green Marketing: Marketing of those products which are environment friendly.

Sustainability: The quality of not being harmful to the environment.

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