I&CT in the Public Administrations: From E-Government to E-Democracy Through Digital Reporting

Abstract

Innovation represents a process of profound change, which can concern production models, service characteristics, or forms of interface with users. There are many necessary and effective levers to drive change, but certainly one of the most effective and available drivers is technological innovation. The difficulty of innovating in depth is even more evident in public administrations because this means changing the composition of the services and therefore of the interests that are primarily protected, which are the result of long-established processes that have taken place between the various stakeholders for some time. In public administrations, innovation can concern the internal services of the organization or of the territory governed by the organization itself and therefore the production and consumption processes of businesses and citizens. The purpose of this work is to investigate the progress of the managerial culture in the path of renewal of the Italian public administration in the transition from e-government to e-democracy, through digital reporting.