MLA
Smith, Alan D., and Allen R. Lias. "Identity Theft and E-Fraud as Critical CRM Concerns." Information Security and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Hamid Nemati, IGI Global, 2008, pp. 3094-3111. https://doi.org/10.4018/978-1-59904-937-3.ch207
APA
Smith, A. D. & Lias, A. R. (2008). Identity Theft and E-Fraud as Critical CRM Concerns. In H. Nemati (Ed.), Information Security and Ethics: Concepts, Methodologies, Tools, and Applications (pp. 3094-3111). IGI Global. https://doi.org/10.4018/978-1-59904-937-3.ch207
Chicago
Smith, Alan D., and Allen R. Lias. "Identity Theft and E-Fraud as Critical CRM Concerns." In Information Security and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Hamid Nemati, 3094-3111. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-937-3.ch207
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