Impact of B2B E-Commerce and Supply Chain Investments in Hospitals

Impact of B2B E-Commerce and Supply Chain Investments in Hospitals

Chad Lin (Curtin University, Australia), Geoffrey Jalleh (Curtin University, Australia) and Yu-An Huang (National Chi-Nan University, Taiwan)
Copyright: © 2016 |Pages: 12
DOI: 10.4018/978-1-4666-9978-6.ch019

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Teo & Ranganathan (2004, p90) have defined it as the “the use of the Internet and Web-technologies for conducting inter-organizational business transactions.” On the other hand, supply chain has been defined by Christopher (2005, pp4-5) as “a network of connected and interdependent organizations mutually and co-operatively working together to control, manage and improve the flow of materials and information from suppliers to end users.” It usually consists of two or more organizations which are connected by products, services, materials, information and/or financial linkages (Stadtler, 2014). Diagrams depicting the relationships between B2B e-commerce and supply chain can be found in other publications (e.g., Nagurney, Cruz, Dong, & Zhang, 2005; Yau, 2002).

Key Terms in this Chapter

Benefits Realization: A managed and controlled process of making sure that expected business changes and benefits have been clearly defined, are measurable, and ultimately to ensure that the changes and benefits are actually achieved.

Supply Chain Management: It involves coordinating and integrating the network of retailers, wholesalers, distributors, transporters, storage facilities, and suppliers that involve in the sale, delivery and production of a particular product or service, both within and among different organizations.

Benefits: The tangible and intangible returns or payback expected to be obtained from a systems investment or implementation.

User Satisfaction: The extent to which users consider the system meets their information requirements and needs.

Information technology (IT): Any computer-based tool that users use to work with information and support the information needs of an organization.

IT Investment Evaluation Methodologies: Approaches that are used to evaluate and monitor organizations’ IT investments.

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