MLA
Shen, Pei-Di, et al. "The Implementation of Knowledge Management in Service Businesses." Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 970-986. https://doi.org/10.4018/978-1-61520-965-1.ch403
APA
Shen, P., Lee, T., Tsai, C., & Chen, Y. (2010). The Implementation of Knowledge Management in Service Businesses. In I. Management Association (Ed.), Information Resources Management: Concepts, Methodologies, Tools and Applications (pp. 970-986). IGI Global. https://doi.org/10.4018/978-1-61520-965-1.ch403
Chicago
Shen, Pei-Di, et al. "The Implementation of Knowledge Management in Service Businesses." In Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 970-986. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-965-1.ch403
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