MLA
Liew, Anthony. "Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard." Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, IGI Global, 2012, pp. 223-249. https://doi.org/10.4018/978-1-61350-089-7.ch013
APA
Liew, A. (2012). Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard. In M. Al-Shammari (Ed.), Customer-Centric Knowledge Management: Concepts and Applications (pp. 223-249). IGI Global. https://doi.org/10.4018/978-1-61350-089-7.ch013
Chicago
Liew, Anthony. "Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard." In Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, 223-249. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-089-7.ch013
Export Reference