MLA
Schultze, Ulrike, and Anita D. Bhappu. "Internet-Based Customer Collaboration: Dyadic and Community-Based Modes of Co-Production." Emerging e-Collaboration Concepts and Applications, edited by Ned Kock, IGI Global, 2007, pp. 166-192. https://doi.org/10.4018/978-1-59904-393-7.ch009
APA
Schultze, U. & Bhappu, A. D. (2007). Internet-Based Customer Collaboration: Dyadic and Community-Based Modes of Co-Production. In N. Kock (Ed.), Emerging e-Collaboration Concepts and Applications (pp. 166-192). IGI Global. https://doi.org/10.4018/978-1-59904-393-7.ch009
Chicago
Schultze, Ulrike, and Anita D. Bhappu. "Internet-Based Customer Collaboration: Dyadic and Community-Based Modes of Co-Production." In Emerging e-Collaboration Concepts and Applications, edited by Ned Kock, 166-192. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-393-7.ch009
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