MLA
Simon, Françoise. "Managing Interactional Performance in E-Government." Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 1347-1366. https://doi.org/10.4018/978-1-4666-1740-7.ch067
APA
Simon, F. (2012). Managing Interactional Performance in E-Government. In I. Management Association (Ed.), Digital Democracy: Concepts, Methodologies, Tools, and Applications (pp. 1347-1366). IGI Global. https://doi.org/10.4018/978-1-4666-1740-7.ch067
Chicago
Simon, Françoise. "Managing Interactional Performance in E-Government." In Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1347-1366. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1740-7.ch067
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