This book contains a communication journey that will give the reader three valuable communication abilities:
A deeper understanding of face-to-face and online communication,
A focus on the gap in the communication process between the two methods, and
Knowledge leading to resources to “bridge the gap” and create the best messaging interactions possible regardless of the method.
Deeper understanding of communication and focusing on the gap in the communication are high-touch issues relating to getting people to interact. Resources to bridge the gap are high-teach considerations leading to a plan for changing and improving the way we communicate. This chapter focuses on a hybrid approach to communicating that is the culmination of all we have discussed in the pages of this book.