Organizational Development in Improving Operations of a Language Center: Impact on Development of Students

Organizational Development in Improving Operations of a Language Center: Impact on Development of Students

Luz Elena Tarango (Instituto Tecnológico de Ciudad Juarez, Mexico), Manuel Alonso Rodriguez-Morachis (Instituto Tecnologico de Ciudad Juárez, Mexico), Yolanda Frausto (Instituto Tecnológico de Ciudad Juárez, Mexico), Edgardo de Jesus Rojas (Instituto Tecnologico de Ciudad Juarez, Mexico) and Marisela Lucero Gaytán (Instituto Tecnologico de Ciudad Juarez, Mexico)
DOI: 10.4018/978-1-5225-7192-6.ch011

Abstract

In the period of 2013 through 2016, several actions were implemented to improve the English communication skills of the students of Instituto Tecnológico de Ciudad Juárez (ITCJ). These actions seek to comply with the expectations defined by employers, then to satisfy the English language proficiency test for the students to be able to graduate from their career and lastly to meet the requirements stablished by Tecnológico Nacional de México (TecNM) contained in the 2013-2018 Institutional Innovation and Development Program (IIDP). All these actions were accomplished applying a systemic approach and organizational development.
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Background

The Language Center at ITCJ is an additional service offered to students and the general public. In 2013, the volume of students enrolled in English classes did not reach 700 students per year. It has always been intended for the Language Center to be self-sustainable, that is, with the income received from student registration, office supplies and teachers can be paid. In 2009, internal students (students of the ITCJ) paid only $800 Mexican pesos and nowadays in 2017, enrollment cost has only increased $100 Mexican pesos. This fee still remains sustainable and is the lowest cost throughout the city and the state of Chihuahua, at only $9 Mexican pesos per hour-class.

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