Perception of Mobile Technology Provision in Health Service

Perception of Mobile Technology Provision in Health Service

Astrid M. Oddershede (University of Santiago of Chile, Chile) and Rolando A. Carrasco (University of Newcastle-upon-Tyne, UK)
DOI: 10.4018/978-1-59904-558-0.ch019
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In this chapter the user interface perception and resources for Mobile Technology (MT) support in healthcare service activities is investigated. Most procedures oriented to provide better operation and quality of health service depends on the existing information and communication technology (ICT) system However, the implementation of new technology competes with funding available for health institutions resources, hence introducing them is complex. The technical difficulties encountered in using ICT are: an inadequate physical infrastructure, QoS issues and insufficient access by the user to the hardware/software communication infrastructure. A case study by multi-criteria approach was investigated involving three categories of hospitals in Chile and empirical data was collected comprising diverse health sector representatives. The main contribution is the proposed research decision-making model using the Analytic Hierarchy Process (AHP) to evaluate and compare information and communications systems as fixed, wireless or computer-assisted provisions for health related activities and to identify the high priority dimensions in a healthcare service.

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