MLA
Minocha, Shailey, et al. "Providing Value to Customers in E-Commerce Environments: The Customer's Perspective." Contemporary Research in E-Marketing, Volume 2, edited by Sandeep Krishnamurthy, IGI Global, 2005, pp. 119-146. https://doi.org/10.4018/978-1-59140-824-6.ch006
APA
Minocha, S., Dawson, L. H., Blandford, A., & Millard, N. (2005). Providing Value to Customers in E-Commerce Environments: The Customer's Perspective. In S. Krishnamurthy (Ed.), Contemporary Research in E-Marketing, Volume 2 (pp. 119-146). IGI Global. https://doi.org/10.4018/978-1-59140-824-6.ch006
Chicago
Minocha, Shailey, et al. "Providing Value to Customers in E-Commerce Environments: The Customer's Perspective." In Contemporary Research in E-Marketing, Volume 2, edited by Sandeep Krishnamurthy, 119-146. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-824-6.ch006
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