Public Sector E-Commerce

Public Sector E-Commerce

Christopher G. Reddick (The University of Texas at San Antonio, USA)
DOI: 10.4018/978-1-60566-096-7.ch008

Abstract

Electronic commerce or e-commerce has the potential to streamline existing functions and services in the public sector by reducing transaction costs or the cost of doing business. This article provides an overview of some of the critical e-commerce issues for the public sector focusing on its impact on reducing transaction costs.
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E-Commerce Transactions

Survey data on the U.S. state government use of e-government was compiled by this author and was taken from the Center for Digital Government (2003) (Table 1). The 2002 data indicates that the top five most popular online services were job searches (done by 48 states), unclaimed property searches (46 states), college admissions (45 states), legislative tracking (45 states), and personal tax filing (43 states). Other interesting observations were that driver’s license renewals were done in eight states and auto registration renewals were provided in 18 states. Therefore, many of the top services involve information searches such as online job searches and unclaimed property search.

Table 1.
Top 35 U.S. state government online services. Ranking of services in 2002 (0 to 50 scale) (Compiled from data from the Center for Digital Government, 2003)
Top 35 U.S. State Government Online Services 2002 (0 to 50 scale) Ranking of Services
Ranking of ServiceOnline ServicesNumber of States offering these Online ServicesRanking of ServiceOnline Services (continued)Number of States offering these Online Services
1Online Job Search4819UI Filing and Payment17
2Unclaimed Property Search4620Retirement Benefits15
3College Admissions4521Contractor Look Up14
4Legislation Tracking4522Personal Property Tax Payments13
5Personal Tax Filing4323UCC Filings12
6Court Decisions Look Up3424Social Service Directory9
7Sex Offender Look Up3325Driver's License Renewal8
8Business License Look Up3226Adoption Services7
9Vital Records3127Corp. Biennial Reports7
10Business Tax Filing3028Criminal History Lookup6
11Professional License Look UP3029Motor Vehicle Citation Payments6
12Fishing and Hunting Licenses2830Vanity Plates6
13List of Active Contracts2731Auto Licensing5
14Apply as a state employee2332Child Support Payments4
15Park Reservations2233Lobbyist Registration4
16Renew Professional Licenses2234Court Filings2
17Auto Registration Renewal1835Online Voter Registration2
18Business Registration18

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