MLA
Radziwill, Nicole M. and Ronald F. DuPlain. "Quality and Continuous Improvement in Knowledge Management." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications. IGI Global, 2012. 431-441. Web. 25 Apr. 2018. doi:10.4018/978-1-60960-783-8.ch203
APA
Radziwill, N. M., & DuPlain, R. F. (2012). Quality and Continuous Improvement in Knowledge Management. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 431-441). Hershey, PA: IGI Global. doi:10.4018/978-1-60960-783-8.ch203
Chicago
Radziwill, Nicole M. and Ronald F. DuPlain. "Quality and Continuous Improvement in Knowledge Management." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, ed. Information Resources Management Association, 431-441 (2012), accessed April 25, 2018. doi:10.4018/978-1-60960-783-8.ch203
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