MLA
Esteves, Tammy, et al. "Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis." Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies, edited by Kathryn Kloby and Maria J. D’Agostino, IGI Global, 2012, pp. 250-268. https://doi.org/10.4018/978-1-4666-0318-9.ch013
APA
Esteves, T., Leuenberger, D., & Van Leuven, N. (2012). Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis. In K. Kloby & M. D’Agostino (Eds.), Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies (pp. 250-268). IGI Global. https://doi.org/10.4018/978-1-4666-0318-9.ch013
Chicago
Esteves, Tammy, Deniz Leuenberger, and Nancy Van Leuven. "Reaching Citizen 2.0: How Government Uses Social Media to Send Public Messages during Times of Calm and Times of Crisis." In Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies, edited by Kathryn Kloby and Maria J. D’Agostino, 250-268. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0318-9.ch013
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