Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies

Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies

Kathryn Kloby (Monmouth University, USA) and Maria J. D’Agostino (City University of New York, USA)
Indexed In: SCOPUS
Release Date: March, 2012|Copyright: © 2012 |Pages: 379
DOI: 10.4018/978-1-4666-0318-9
ISBN13: 9781466603189|ISBN10: 1466603186|EISBN13: 9781466603196
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Description & Coverage

Generally speaking, Web 2.0 technologies support real-time or other innovative, Web-based social interactions, and they are increasingly popular among consumers, the private sector, and more recently, government.

Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies defines the role of Web 2.0 technologies in government and highlights a variety of strategies and tools public administrators can use to engage citizens. Chapters provide suggestions for adoption and implementation based on the lessons learned by scholars and practitioners in the field. More importantly, it will present an analysis of how Web 2.0 technology can transform government and explore how citizen expectations and preferences can be included in decision-making. The collection provides a vital resource for practitioners and academics to stay abreast of the latest research within the ever-burgeoning field.


The many academic areas covered in this publication include, but are not limited to:

  • Agency performance
  • Citizen utilization of Web 2.0
  • Election systems
  • Emergency Management
  • Environmental Policy
  • Leadership
  • Management decision making
  • Public Sector
  • Staff Motivation
  • Wikis
Reviews and Testimonials

"Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies is a must read for public administrators looking for new and cost effective ways to engage the public; for elected officials who want to increase their visibility and communicate more efficiently with their constituents; and for students of public administration, public policy, and communications as an introduction to emerging trends and digital strategies that have the potential to advance public discourse and engender broader civic participation."

– Kathe Callahan - Rutgers, the State University of New Jersey, USA

"An important contribution for the interpretation of the current changes in urban governance, in particular, regarding the role Web 2.0 technologies can play in that process and how they can be used to transform public administration in all tiers of the political system." [...] "A valuable collection of essays, focused on cutting-edge issues... Well written and easy to read."

– Carlos Nunes Silva, International Journal of E-Planning Research (IJEPR)

This interesting volume is a reasonable guide offering strategic insights into best practices and presents readers, whether interested academics or government-related policy makers, with new horizons for developing interesting theoretical and practical approaches to government-citizen online interaction.

– Alireza Isfandyari Moghaddam, Islamic Azad University, Hamedan Branch, Online Information Review, Vol. 37, No. 4
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Editor/Author Biographies
Kathryn Kloby, Ph.D. is an Assistant Professor in the Department of Political Science and Sociology at Monmouth University. She teaches courses at the graduate and undergraduate levels in public policy, public administration, and research methods. She is the Director of the Master of Arts in Public Policy Program. After earning her doctoral degree at Rutgers University-Newark Campus, she continues to publish research in the area of public sector performance measurement, accountability, citizen participation, and e-government.
Mohamad G. Alkadry is an Associate Professor of Public Administration at Florida International University. He received his Ph.D. from Florida Atlantic University (2000) and his Master’s of Public Policy and Public Administration from Concordia University in Quebec (1996). Dr. Alkadry’s work appears in Review of Public Personnel Administration, International Journal of Organizational Theory and Behavior, Public Administration Review, Administration and Society, Journal of Education Finance, Social Work in Health Care, Public Productivity and Management Review, Public Administration and Management, Public Administration Theory and Praxis, among other journals. His research interests include administrative responsiveness, race and gender relations. Dr. Alkadry’s practitioner experience includes service as a senior research associate at the Center for Urban Redevelopment and Empowerment (Florida Atlantic University) and as a Value-for-Money (performance) Auditor with the Office of the Auditor General of Canada (Ottawa). Dr. Alkadry has authored several community and professional studies in areas of governance and public management.
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Editorial Review Board
  • Erik Bergrud, Park University, USA
  • Tony J. Carrizales, Marist College, USA
  • John Kamensky, IBM Center for the Business of Government, USA
  • Aroon Manoharan, Kent State University, USA
  • Leila Sadeghi, Kean University, USA