MLA
Al Hashemi, Suhaila, and Zahra Haji. "The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight: A Case on Bahrain." Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, IGI Global, 2012, pp. 146-164. https://doi.org/10.4018/978-1-61350-089-7.ch009
APA
Al Hashemi, S. & Haji, Z. (2012). The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight: A Case on Bahrain. In M. Al-Shammari (Ed.), Customer-Centric Knowledge Management: Concepts and Applications (pp. 146-164). IGI Global. https://doi.org/10.4018/978-1-61350-089-7.ch009
Chicago
Al Hashemi, Suhaila, and Zahra Haji. "The Role of Emotional Intelligence in Knowledge-Enabled Customer Delight: A Case on Bahrain." In Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, 146-164. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-089-7.ch009
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