Role of Employee Resource Groups (ERGs) in Fostering Workforce Diversity in Information Technology (IT) Organizations After COVID-19

Role of Employee Resource Groups (ERGs) in Fostering Workforce Diversity in Information Technology (IT) Organizations After COVID-19

P. Ramshankar, Mary Rani Thomas
DOI: 10.4018/978-1-6684-6602-5.ch008
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Abstract

This chapter discovers how employee resource groups play an important role in fostering organizational diversity within information technology organizations. It examines the activities and practices to improve employee behaviour and also focuses on challenges faced by employees in spite of stress and mental health related issues during the COVID-19 pandemic. The data has been collected from secondary sources. The authors have used desk research and gray literature. The findings showcase increased employee engagement, improvements in diversity and inclusion, and an overall improvement in the inventive and creative skills of employees. It also helps the organization to brand itself better along with better recruitment strategies and practices. The key emphasis of the paper looks at the employees working within information technology organizations and how employee resource groups function to balance, motivate, and empower employees during COVID-19 Pandemic.
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Introduction

The Information Technology Sector

As leading businesses across industries continue to push for the widespread use of digital technology, The Information Technology Sector has become one of the industries with the highest demand for professionals on the job market today. The information technology sector has undergone significant changes as a result of the introduction of new technologies, shifting client needs, and adjustments to the global economy.

In a number of areas, including the information technology industry, artificial intelligence and machine learning are being employed more regularly. Artificial intelligence and machine learning are used by businesses to automate processes, boost efficiency, and enhance consumer experiences (Varshney, 2020). Additionally, the 29% growth in job listings in this industry predicted for 2020 demonstrates how swiftly the need for specialists in artificial intelligence and machine learning is growing. LinkedIn, 2020.More companies are migrating their operations to the cloud as the information technology industry adopts cloud computing at a faster rate in order to scale operations, reduce expenses, and enhance security (Flexera, 2020). The epidemic has accelerated this trend as remote workforces require increasingly dependable cloud infrastructure to run their businesses.

Cloud computing services are expected to be the primary driver of demand for information technology services. The decision by businesses to store their data on the cloud is driving up demand for IT services. Significant advancements in the information technology sector have been made possible by new technology, changing customer needs, and adjustments to the global economy. Businesses in the information technology industry need to continually adjusting to these trends and developments in order to remain competitive and relevant.

Information Technology as a White-Collar Job

Most occupations in the Information Technology industry are categorized as white-collar. The Bureau of Labor Statistics reports, “White-collar employees handle managerial, professional, or administrative tasks. They often earn salaries and work in an office environment” (BLS, 2021). Software developers, network and computer systems administrators, and computer and information systems managers are examples of these jobs in the Information Technology sector.

The designation of Information Technology positions as white-collar jobs, made after 2018, is supported by research. According to a study done by the job-search website Glassdoor, white-collar positions, including enterprise architect, software development manager, and software engineering manager, had the highest salaries in the technology sector (Glassdoor, 2019). A further finding of the survey was that the median base pay for white-collar occupations in the technology sector was $97,859, while the median base pay for blue-collar professions was $45,377.

According to a 2020 McKinsey & Company report, the Information Technology industry had one of the highest percentages of white-collar positions of any industry, with 88% of Information Technology jobs falling into this category (McKinsey & Company, 2020). The study also discovered that white-collar Information Technology positions had a higher share of remote work potential than blue-collar jobs, making them more adaptable to the shifting workplace caused by the COVID-19 epidemic.

In addition, a 2018 report by the National Skills Coalition discovered that the Information Technology sector has the highest concentration of professional and technical jobs (National Skills Coalition, 2018) reinforcing that white-collar employment in Information Technology Sector constitutes the majority. These professions are primarily compensated office positions that demand employee organizational duties. Also supporting this categorization are the high median earnings, the high proportion of white-collar employment, and the possibility of remote work.

Key Terms in this Chapter

Workforce: Group of people working for profit by achievement of goals set by the organization.

Information Technology: Advanced technological infrastructure utilized for ease of working.

COVID-19: Pandemic that originated from China and caused widespread havoc to the world.

Employee Resource Groups: Voluntary and collective group of people working inside organizations.

Diversity: Phenomenon that incorporates the differences across various sections of society.

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