MLA
Cater-Steel, Aileen. "IT Service Personnel: Changing the Culture from Technology to Service." Information Systems and New Applications in the Service Sector: Models and Methods, edited by John Wang, IGI Global, 2011, pp. 183-192. https://doi.org/10.4018/978-1-60960-138-6.ch011
APA
Cater-Steel, A. (2011). IT Service Personnel: Changing the Culture from Technology to Service. In J. Wang (Ed.), Information Systems and New Applications in the Service Sector: Models and Methods (pp. 183-192). IGI Global. https://doi.org/10.4018/978-1-60960-138-6.ch011
Chicago
Cater-Steel, Aileen. "IT Service Personnel: Changing the Culture from Technology to Service." In Information Systems and New Applications in the Service Sector: Models and Methods, edited by John Wang, 183-192. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-138-6.ch011
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