MLA
Soler-Labajos, Neus, and Ana Isabel Jiménez-Zarco. "Social CRM: The Role of Social Media in Managing Customer Relations." Managing Public Relations and Brand Image through Social Media, edited by Anurag Singh and Punita Duhan, IGI Global Scientific Publishing, 2016, pp. 134-159. https://doi.org/10.4018/978-1-5225-0332-3.ch008
APA
Soler-Labajos, N. & Jiménez-Zarco, A. I. (2016). Social CRM: The Role of Social Media in Managing Customer Relations. In A. Singh & P. Duhan (Eds.), Managing Public Relations and Brand Image through Social Media (pp. 134-159). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-5225-0332-3.ch008
Chicago
Soler-Labajos, Neus, and Ana Isabel Jiménez-Zarco. "Social CRM: The Role of Social Media in Managing Customer Relations." In Managing Public Relations and Brand Image through Social Media, edited by Anurag Singh and Punita Duhan, 134-159. Hershey, PA: IGI Global Scientific Publishing, 2016. https://doi.org/10.4018/978-1-5225-0332-3.ch008
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