MLA
Permaloff, Anne, and Carl Grafton. "The Software Toolkit Approach for Public Administrators." Information Technology and Computer Applications in Public Administration: Issues and Trends, edited by G. David Garson, IGI Global, 1999, pp. 174-195. https://doi.org/10.4018/978-1-87828-952-0.ch010
APA
Permaloff, A. & Grafton, C. (1999). The Software Toolkit Approach for Public Administrators. In G. Garson (Ed.), Information Technology and Computer Applications in Public Administration: Issues and Trends (pp. 174-195). IGI Global. https://doi.org/10.4018/978-1-87828-952-0.ch010
Chicago
Permaloff, Anne, and Carl Grafton. "The Software Toolkit Approach for Public Administrators." In Information Technology and Computer Applications in Public Administration: Issues and Trends, edited by G. David Garson, 174-195. Hershey, PA: IGI Global, 1999. https://doi.org/10.4018/978-1-87828-952-0.ch010
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