MLA
Schierholz, Ragnar. "Strategy Aligned Process Selection for Mobile Customer Services." Global Mobile Commerce: Strategies, Implementation and Case Studies, edited by Wayne Huang, et al., IGI Global, 2008, pp. 88-110. http://doi:10.4018/978-1-59904-558-0.ch006
APA
Schierholz, R. (2008). Strategy Aligned Process Selection for Mobile Customer Services. In Huang, W., Wang, Y., & Day, J. (Eds.), Global Mobile Commerce: Strategies, Implementation and Case Studies (pp. 88-110). IGI Global. http://doi:10.4018/978-1-59904-558-0.ch006
Chicago
Schierholz, Ragnar. "Strategy Aligned Process Selection for Mobile Customer Services." In Global Mobile Commerce: Strategies, Implementation and Case Studies. edited by Wayne Huang , Yingluo Wang , and John Day, 88-110. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-558-0.ch006
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